Refund policy

At UU Studio, every piece is designed and hand-painted by our small team. Because many of our products are handmade or made to order, please review this policy before placing your order.

Order Cancellation

You may request cancellation within 12 hours after placing your order. Please contact us at hello@uubeadstudio.com with your order number.

For hand-painted, customized, or made-to-order items, cancellation is not available once production has started.

Returns

We accept returns for eligible standard items within 14 days after delivery.

To qualify for a return, items must be:

  • Unused, unworn, and in original condition
  • Returned with original packaging
  • Accompanied by your order number or proof of purchase

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Hand-painted beads and handmade pieces
  • Custom or personalized orders
  • Made-to-order designs
  • Opened DIY bead packs or loose beads
  • Clearance or final sale items

How to Request a Return

To start a return, please email hello@uubeadstudio.com within 14 days of delivery with:

  • Your order number
  • The item(s) you would like to return
  • The reason for the return

We will provide return instructions after reviewing your request. Returns sent without prior authorization may not be accepted.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

We carefully inspect every order before shipping. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Clear photos of the item
  • Photos of any damage
  • A photo of the package if it arrived damaged

After review, we will provide an appropriate solution, including replacement or refund when applicable.

Refunds

Once your return is received and inspected, approved refunds will be processed.

  • Refunds are issued to the original payment method within 5–10 business days.
  • Your bank or payment provider may require additional processing time.
  • Original shipping costs are non-refundable unless the item was damaged, defective, or incorrectly shipped.

Shipping Delays

International shipping times are estimates only. Delays caused by customs, weather, airline schedules, holidays, or carrier operations are outside of UU Studio's control and do not qualify as automatic refund reasons.

Unclaimed or Refused Packages

Customers are responsible for providing accurate shipping information.

If a package is refused, rejected, or not collected by the customer, return shipping costs, customs fees, and related charges may be deducted from any refund amount.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the eligible product and place a new order.

Contact Us

Email: hello@uubeadstudio.com

WhatsApp: Chat with us